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Leader, Meters and Cross Connection Control

Company: DSA Media
Location : Calgary,AB
Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

As Leader of Meters and Cross Connection Control, you will fill a critical role within the Water utility that is responsible for developing a long-term meter strategy as well as running day to day operations. Your passion and commitment for building strong and trusted relationships with stakeholders will enable you to support and influence a transformational cultural shift in how we approach and integrate a long-term billing strategy. Your leadership style is collaborative and strategic and you will work with other Leaders within the utility to create and sustain a strong customer focus that enables the achievement of a safe and efficient service for the Utility.

Your responsibilities will include:

Leading a team of Management Exempt supervisors and unionized staff and providing coaching, performance management, change leadership and line of sight to organizational priorities.
Providing strategic oversight of day to day operations of the Meters/Cross Connection Control areas.
Providing short and long term strategic business development and action planning on behalf of the section, including financial planning, and contributing to the Divisional Annual Plan.
Building strong collaborative working relationships with internal stakeholders, community stakeholder groups and external partners.
Developing, implementing, monitoring and reporting on business process changes, performance metrics, benchmarking systems and quality control measures that support business optimization and service improvements.
Supporting and modelling a culture of safety within the division and ensuring that safe working practices are implemented, adhered to and measured.


A university degree in a related field such as business administration, finance or accounting with a minimum of 8 years’ experience working in a meter department that includes technology, billing, long term meter strategy and quality control OR a related 2 year diploma with a minimum of 10 years’ experience as described above and at least 2 years in a leadership or management role.
Equivalent combinations of education and experience may be considered.
Success requires strong abilities in: change leadership, strategic and analytical thinking, communication, decision making, political acumen, planning and organizing, building and sustaining strong relationships.

Pre-employment Requirements           
Successful applicants must provide proof of qualifications.


Your cover letter should clearly describe your leadership and long-term meter strategy experience.