Online Courses and On-Demand Webinars

Full refunds for online courses and on-demand webinars are provided as long as the request for refund occurs within 30 days of purchase AND the course or webinar content has not yet been accessed. If the request for refund occurs more than 30 days but within 90 days of the purchase, a 50% refund will be provided. If the request for refund occurs past 90 days, no refund will be provided.

Exchanges for online courses and on-demand webinars are provided as long as the course or webinar content has not yet been accessed AND the request for exchange occurs within 90 days of purchase.

All requests for course or webinar refunds or exchanges must be sent in writing to ECO Canada via email to info@eco.ca. Where payment was made by Visa, MasterCard or American Express, a credit will be made to the credit card that was used. Please allow 2-3 business days for the refund to be processed.

Events, Live Webinars and Workshops

ECO Canada reserves the right to cancel an event including live webinar or workshop if it does not meet a minimum number of registrants. If this occurs, a full refund is processed and sent to you automatically. Where payment was made by Visa or MasterCard, a credit will be made to the credit card that was used. Please allow 2-3 business days for the refund to be processed.

Full refunds for an event, live webinar or workshop are provided as long as the request for refund occurs before 7 business days of the event. If the request for refund occurs less than 7 business days before the event, no refund will be provided.

Event or workshop purchases can be transferred to another individual up to 48 hours before the event.

All requests for event, live webinar or workshop refunds or transfers must be sent in writing to ECO Canada via email to info@eco.ca.

Certification

Full refunds for Environmental Professional (EP) and Environmental Professional in-training (EPt) are provided if the applicant has not yet initiated the registration process AND if the request for a refund occurs within 30 days of purchase.

Applicants may receive a partial refund once they have started the registration process at the discretion of the Registrar and depending on the status of their file.

All requests for certification refunds  must be sent in writing to ECO Canada via email to EP@eco.ca.

Where payment was made by Visa, MasterCard or American Express, a credit will be made to the credit card that was used. Please allow 2-3 business days for the refund to be processed.

Note: these policies are subject to change.