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From Good to Great: A Reader-Centric Approach to Clear Technical Writing


Take your technical writing to the next level

Learning to write well-written technical documents is a life-long learning commitment. This course offers you an opportunity to learn about and practice reader-centric concepts and apply them to your own writing. This live virtual training consists of four sessions that run over a period of two weeks. Throughout the sessions, you will learn about and practice how to:

  • Make it Relevant
  • Make it Clear
  • Revise, Revise, Revise
  • Give Credit Where Credit is Due

What’s Included?

  • 4 live interactive virtual sessions with group discussions, take home materials and resources, and more
  • Personalized feedback from our expert facilitator Beth Burrows
  • 1 hour 1-on-1 coaching session with facilitator
  • Opportunity to network and connect with professionals within the industry

This course is ideal for:

  • Entry to mid-level environmental professionals looking to develop technical writing skills
  • Mid-level environmental professionals wanting to take their technical writing to the next level

If you’re interested in attending future sessions please contact us at training@eco.ca

Session 1: Make it Relevant

Tuesday, December 1, 11:00 – 12 :30 PM MST

  • Define reader-centric communication and why it is important
  • Identify your audience and determine what the reader needs
  • Compare different types of technical documents and their purpose
  • Identify steps to draft a document’s structure
  • Review writing tips for getting started

Session 3: Revise, Revise, Revise

Tuesday, December 8, 11:00 – 12 :30 PM MST

  •  Identify and prioritize strategies for revision
  •  Practice editing for conciseness, clarity, and plain language
  •  Practice proofreading for quality and overall cohesiveness of message
  •  Compare methods to format for visual cues

Session 2: Make it Clear

Thursday, December 3, 11:00 – 12:30 PM MST

  • Practice effective brainstorming
  • Discuss obstacles and strategies to overcome them when document writing
  • Establish methods to write your story, think beyond the information and present it in a way your reader can understand

Session 4: Give Credit Where Credit is Due

Thursday, December 10, 11:00 – 12 :30 PM MST

  • Review how and when to reference
  • Compare formats for referencing technical documents
  • Practice identifying opinions and interpretations

What’s the deadline to enroll?

Registration will be open until Monday, November 30 or until max capacity for session is reached.  Once you pay for enrollment, you will be e-mailed a registration form for the course.

What is the course format?

This course will be held in live, virtual sessions. The sessions will be interactive and meaningful, with group discussions, breakout activities, and more. Registration will also include personalized feedback, coaching, and group work.

How will I be recognized once I’ve completed the course?

You’ll receive a formal Certificate of Completion once you’ve completed all of the required course topics. This course also counts towards professional development credits for EP Certification.

What technology do I need to participate?

For this course you will need access to a computer with webcam and microphone capabilities, an updated Google Chrome browser with browser settings allowing access to microphone, webcam, pop-ups, and VPN, Firewall, and Anti-Virus security settings that allow access to downloading desktop applications and webcam and microphone access.

Is my registration fee refundable if I am unable to attend the session?

Yes, cancellations made prior to Saturday, November 28 will be fully refunded. We can not process refunds for any cancellations made within 72 hours of the course start date.

How long does this course take?

There will be four, 90-minute sessions. The course will run from 11:00 AM – 12:30 PM MST on December 1, 3, 8, and 10.

Do members receive a discount on registration?

Yes! ECO+ Pro Members, ECO Enterprise Members, and Certified EP Members receive a training discount. Login to your ECO Account to access the discount code unique to your member profile.

Beth Burrows

Beth Burrows

Beth believes writing well is worth it! As an engineer turned technical communicator, she helps scientists and engineers simplify complex information and deliver messages that readers can understand. She loves to teach technical people how to write effective documents and encourages them to think differently about their writing. Beth’s technical writing coaching provides both a career development opportunity and support on documents that matter.

Before starting her business, Writing Well Technical Communications, Beth worked in both the private and the public sectors. Recently, she was the subject matter expert for ECO Canada’s Technical Writing Essentials online course. Beth is also a guest lecturer at the University of Guelph School of Engineering. She communicates why writing clear technical documents is important and teaches the students how they can begin writing with purpose.

Beth has been a Professional Engineer in Ontario since 1993. She earned a Master of Business Administration from Wilfred Laurier University in 1997 and a Certificate in Technical Communication from Simon Fraser University in 2016.

“I thought the approach overall was very relevant. The content was clear and accessible. Beth did a great job teaching the course.”

“Beth was both humble and knowledgeable. She communicated key themes on a relatable level. I learned a lot from the content and Beth's delivery. I hope to carry these new skills forward in my writing.”

+ Overview

Take your technical writing to the next level

Learning to write well-written technical documents is a life-long learning commitment. This course offers you an opportunity to learn about and practice reader-centric concepts and apply them to your own writing. This live virtual training consists of four sessions that run over a period of two weeks. Throughout the sessions, you will learn about and practice how to:

  • Make it Relevant
  • Make it Clear
  • Revise, Revise, Revise
  • Give Credit Where Credit is Due

What’s Included?

  • 4 live interactive virtual sessions with group discussions, take home materials and resources, and more
  • Personalized feedback from our expert facilitator Beth Burrows
  • 1 hour 1-on-1 coaching session with facilitator
  • Opportunity to network and connect with professionals within the industry

This course is ideal for:

  • Entry to mid-level environmental professionals looking to develop technical writing skills
  • Mid-level environmental professionals wanting to take their technical writing to the next level

If you’re interested in attending future sessions please contact us at training@eco.ca

+ Course Schedule and Outline

Session 1: Make it Relevant

Tuesday, December 1, 11:00 – 12 :30 PM MST

  • Define reader-centric communication and why it is important
  • Identify your audience and determine what the reader needs
  • Compare different types of technical documents and their purpose
  • Identify steps to draft a document’s structure
  • Review writing tips for getting started

Session 3: Revise, Revise, Revise

Tuesday, December 8, 11:00 – 12 :30 PM MST

  •  Identify and prioritize strategies for revision
  •  Practice editing for conciseness, clarity, and plain language
  •  Practice proofreading for quality and overall cohesiveness of message
  •  Compare methods to format for visual cues

Session 2: Make it Clear

Thursday, December 3, 11:00 – 12:30 PM MST

  • Practice effective brainstorming
  • Discuss obstacles and strategies to overcome them when document writing
  • Establish methods to write your story, think beyond the information and present it in a way your reader can understand

Session 4: Give Credit Where Credit is Due

Thursday, December 10, 11:00 – 12 :30 PM MST

  • Review how and when to reference
  • Compare formats for referencing technical documents
  • Practice identifying opinions and interpretations
+ FAQ

What’s the deadline to enroll?

Registration will be open until Monday, November 30 or until max capacity for session is reached.  Once you pay for enrollment, you will be e-mailed a registration form for the course.

What is the course format?

This course will be held in live, virtual sessions. The sessions will be interactive and meaningful, with group discussions, breakout activities, and more. Registration will also include personalized feedback, coaching, and group work.

How will I be recognized once I’ve completed the course?

You’ll receive a formal Certificate of Completion once you’ve completed all of the required course topics. This course also counts towards professional development credits for EP Certification.

What technology do I need to participate?

For this course you will need access to a computer with webcam and microphone capabilities, an updated Google Chrome browser with browser settings allowing access to microphone, webcam, pop-ups, and VPN, Firewall, and Anti-Virus security settings that allow access to downloading desktop applications and webcam and microphone access.

Is my registration fee refundable if I am unable to attend the session?

Yes, cancellations made prior to Saturday, November 28 will be fully refunded. We can not process refunds for any cancellations made within 72 hours of the course start date.

How long does this course take?

There will be four, 90-minute sessions. The course will run from 11:00 AM – 12:30 PM MST on December 1, 3, 8, and 10.

Do members receive a discount on registration?

Yes! ECO+ Pro Members, ECO Enterprise Members, and Certified EP Members receive a training discount. Login to your ECO Account to access the discount code unique to your member profile.

+ Course Facilitator
Beth Burrows

Beth Burrows

Beth believes writing well is worth it! As an engineer turned technical communicator, she helps scientists and engineers simplify complex information and deliver messages that readers can understand. She loves to teach technical people how to write effective documents and encourages them to think differently about their writing. Beth’s technical writing coaching provides both a career development opportunity and support on documents that matter.

Before starting her business, Writing Well Technical Communications, Beth worked in both the private and the public sectors. Recently, she was the subject matter expert for ECO Canada’s Technical Writing Essentials online course. Beth is also a guest lecturer at the University of Guelph School of Engineering. She communicates why writing clear technical documents is important and teaches the students how they can begin writing with purpose.

Beth has been a Professional Engineer in Ontario since 1993. She earned a Master of Business Administration from Wilfred Laurier University in 1997 and a Certificate in Technical Communication from Simon Fraser University in 2016.

+ Testimonials

“I thought the approach overall was very relevant. The content was clear and accessible. Beth did a great job teaching the course.”

“Beth was both humble and knowledgeable. She communicated key themes on a relatable level. I learned a lot from the content and Beth's delivery. I hope to carry these new skills forward in my writing.”